WHAT OUR CUSTOMERS SAY
I continue to be impressed with the quality of provision from Brakes, Ilminster. I have purchased my last 3 cars from them, which gives an indication of my satisfaction. I am particularly impressed with the customer service provided by Lauren Curtis in sales and the general service team as a whole.
Miss Barson, Monmouth March 15, 2016
It’s always a very pleasant experience whenever I visit Brakes whether for service, sales, or after sales.
Mr Tucker, Yeovil April 12, 2016
Completely satisfied with the experience. An efficient courteous team.
Roger Hartland, Ilminster April 12, 2016
It was lovely the way everything was dealt with personally.
Lucy Gibbs, Taunton April 12, 2016
The team at Brakes are always very helpful and willing to spend time explaining things to me.
Mrs Gallagher, Ilminster April 12, 2016
At Brakes Illminster they are really efficient and do their job to an excellent standard. My husband recently persuaded our daughter to buy a Ford and so we took her to see Lauren Curtis, who found her just what she was looking for and the after sales care is excellent. In our own experience she has always been friendly, professional and very helpful. As regards the servicing of our own car, Stacey and Dennis both know what they are talking about and are very helpful and give excellent advice. We would certainly recommend Brakes to anyone and will continue to be a loyal customer.
Barbara Adams April 12, 2016
You have all yet again made me and Nick , very happy in our semi retirement! The car is wonderful , Fabulous and Fantastic to drive. You all make a very trusted team. ”The only local Ford Dealer to get a first class deal from”. Thank you for always going that extra mile!
Mr and Mrs Chillmaid April 12, 2016
Mr Langley, Ilminster June 15, 2016
Mrs Mccann, Chard June 15, 2016
Mr Godfrey, South Petherton June 15, 2016
Mr Robertson, Ilminster June 15, 2016
Miss Hooper, Warminster June 15, 2016
Ms Harvey, Langport June 16, 2016
Mrs Ackred, South Petherton June 16, 2016
Mr Berryman, Taunton June 16, 2016
Mr Thorogate, Chard June 16, 2016
Mr Carrivick, Ilminster June 16, 2016
Mr Brown, Taunton June 16, 2016
Mr Vinten, Taunton June 16, 2016
Mr Gutteridge, Martock June 16, 2016
We have followed Lauren Curtis from ford of taunton to Brakes and have purchased our cars over the last ten years from her. On ever occasion she has been extremely knowledgeable and helpful enabling us to feel completely confident with our chose of vehicle and option agreement. Visiting Brakes is always a pleasant experience due to their high level of customer service
Mr Brown July 20, 2016
The various extras available on the car were explained clearly to us which made it very easy to select what we did and didn’t want. Nothing could have been improved upon.
Mr Hawkins July 20, 2016
We had the opportunity to purchase our vehicle at another garage at a cheaper price, but decided that the service at Brakes Motor Company, and the salesman Bruce, were excellent. We have another Ford vehicle which was purchased second hand from Brakes and have always had brilliant service from this garage. It is good that it is a family run firm and you always feel welcome when you visit their showroom/service department.
Mr Pritchard July 20, 2016
Brakes are really an excellent company. The staff are friendly and very knowledgeable. Nothing is too much trouble and they are always eager to help. If anything extra needs attention they always contact us before continuing with the work. Their advice is valuable and there is never any pressure put on us to have things done that are not necessary. We have been going to Brakes for over twenty years and have had about five new cars from them. They give a good personal service and whilst it is appreciated they need to make sales, there is never any pressure. They offer plenty of advice and are always happy to explain everything. Based on our recommendation, our daughter has bought a car from them recently, even though she lives 60 miles away and is very happy with their service.
Mrs Adams September 8, 2016
They are a great dealership…… Ford Motor Company, you should have a 1000 dealers like this rather than your current large set ups
Mr Perry September 16, 2016
Mrs Spear, Chard September 22, 2016
Mr Walsh, Langport September 22, 2016
Mrs Taylor, Langport January 19, 2017
Mrs Verstage, Cullompton January 19, 2017
Mr Tucker, Yeovil January 19, 2017
Mr Devenish, Bridgwater January 19, 2017
Mrs Bradford, Taunton January 19, 2017
Mr Glyde November 16, 2017
Miss Tancock - Adams November 16, 2017
It was perfect, and Matt Elliott who dealt with us made the experience a pleasure. A real example of how to make a customer happy and want to return in the future. A very satisfied customer as a result! A high standard professionalism, Matt really went the extra mile to make us feel great about buying a new car with Brakes. I would recommend Matt and Brakes without hesitation to anyone who is looking to buy a car. Perfect experience.
Mr Hankey November 16, 2017
Mr Woehrle November 16, 2017
Mrs Lane November 16, 2017
Mrs Vickery November 16, 2017
Mrs Robinson November 16, 2017
An extremely well organised and professional dealership, with excellent staff who do credit to the Ford name.
Mr Perry November 16, 2017
As I open the door I’m really welcomed! I ran a company car (Focus estate 1.6TDCI) for nearly six years, up to 136,000 miles, and found they were really straightforward, helpful, and welcoming, becoming people I would genuinely call friends. For Ford, I would use Brakes, and their reputation in the locality stands head and shoulders above large (Ford) dealers. (Big isn’t beautiful!) They would be my first choice for a new car, (or newer used). Brakes definitely live out their moto: Big enough to cope, small enough to care. It’s a people thing, it really is.
Mr Walker November 16, 2017
I was very pleased with the courtesy I received on arrival at the dealership..My car was serviced and Mot tested whilst I went shopping in Ilminster .On returning to the garage to collect I found the car ready in a timely manner and to my surprise had been fully valeted . It seemed as if I was taking delivery of a new car. I will continue to let Brakes service my car in the future and will recommend them to my friends and family. This is the best service I have had all the many years I have been driving Fords
Mrs Hayle November 16, 2017
Friendly and excellent service nothing too much trouble car came back fully valeted, looked as good as new. I would recommend this garage and its staff to anyone – beats the large impersonal franchises any day good service, good price and friendly staff
Mrs Taylor November 16, 2017
Brakes are consistently reliable and friendly. They always go that extra mile and every member of their team is pleasant and approachable. I travel from Guildford because of the amazing service they provide and the main reason I buy Ford vehicles is because of the Brakes back up. Excellent, old fashioned service in a modern, time pressured world. Well done Brakes.
Mrs Last November 16, 2017